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2021 Bill and Account Collectors Salary Guide

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Bill and Account Collectors Salary

Salary

$37K

Growth

-8%

Bright Outlook

Below Average

Green

No

Bill and Account Collectors Job Description

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

Also known as:

Account Representative, Accounts Receivable Specialist (AR Specialist), Collection Agent, Collection Specialist, Collector, Credit Clerk, Debt Collector, Patient Access Specialist, Patient Account Representative, Telephone Collector

How Much Do Bill and Account Collectors Make ? 2021

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $25,800 $30,740 $37,000 $45,840 $56,860
Hourly Wage $12.40 $14.78 $17.79 $22.04 $27.34

How Much Do Bill and Account Collectors Make ? 2021

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$25,800
$30,740
$37,000
$45,840
$56,860
Hourly Wage
$12.40
$14.78
$17.79
$22.04
$27.34

Bill and Account Collectors Tasks

  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Answer customer questions regarding problems with their accounts.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Receive payments and post amounts paid to customer accounts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Negotiate credit extensions when necessary.

What Activities Do Bill and Account Collectors Do?

  • Maintain financial or account records.
  • Monitor financial information.
  • Provide notifications to customers or patrons.
  • Negotiate financial arrangements.
  • Discuss account status or activity with customers or patrons.
  • Respond to customer problems or complaints.
  • Negotiate financial arrangements.
  • Discuss account status or activity with customers or patrons.
  • Collect deposits, payments or fees.
  • Obtain personal or financial information about customers or applicants.
  • Interview employees, customers, or others to collect information.
  • Provide information to coworkers.
  • Maintain medical records.
  • File documents or records.
  • Sort mail.
  • Maintain financial or account records.
  • Negotiate financial arrangements.

Typical Bill and Account Collectors Knowledge?

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

What Are Typical Bill and Account Collectors Abilities?

  • Oral Comprehension - Listening and understanding what people say.
  • Oral Expression - Communicating by speaking.
  • Written Comprehension - Reading and understanding what is written.
  • Speech Clarity - Speaking clearly.
  • Speech Recognition - Recognizing spoken words.
  • Written Expression - Communicating by writing.

What Are Typical Bill and Account Collectors Skills? 2021

  • Speaking - Talking to others.
  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Persuasion - Talking people into changing their minds or their behavior.
  • Social Perceptiveness - Understanding people's reactions.

What Are Typical Bill and Account Collectors Interests?

  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

What Is The Projected Employment For Bill and Account Collectors ? 2021

Location 2018 Employment 2028 Employment Percent change Annual projected job openings
United States 258,000 238,600 -8% 27,700

What Is The Projected Employment For Bill and Account Collectors ? 2021

Location
2018 Employment
2028 Employment
Percent change
Annual projected job openings
United States
258,000
238,600
-8%
27,700

What Is The Required Bill and Account Collectors Education & Experience? 2021

  • High school diploma or equivalent
  • No work experience
  • 1 to 12 months on-the-job training

Bill and Account Collectors Jobs Near Me .

Job Title Company Location Date Posted Federal Contractor

Bill and Account Collectors Jobs Near Me .

Bill and Account Collectors 2021 Salary Guide By State

Common Careers